COVID-19 Policy Updates

Shipping

Please note that there may be a delay in shipment due to high volume and limited pickup services from courier company during CMCO. 

Returns

We will be extending our return window to 20 days during this period.

Inquiries

Due to higher than normal inquiries there may be a slight delay in response times. Please rest assured that we have received your email and will respond as quickly as we can.

Dear Dawn & Wil Community,

We hope you are all staying safe. In compliance with the Malaysia mandated Stay At Home restrictions, our distribution center is running at a reduced capacity for the safety of our warehouse team.  Our customer service team is working remotely and is at your service via email during this time.

Please note that you will be able to continue shopping at dawn-wil.com although we will be experiencing delays in shipping times. You may refer to our latest updates in Shipping & Delivery, for our estimated delivery time in different regions and countries.

We will keep you updated as the situation changes. In the meantime we wish you health and safety. Let's fight these tough times together!

With love,
Dawn & Wil Team ☺️

Have questions? Send us an email at admin@dawn-wil.com